Worldwide Shipping Available
Same Day Dispatch For Orders Before 2pm

Delivery Information

At Mousoulis.com, we know how important it is to receive your order when you expect it, so have partnered up with three of the most trustworthy and efficient delivery services to make sure your goods arrive as promised, on time either within Greece, or all over the globe.

We use DHL Courier to deliver orders all over the world and ACS Courier & Geniki Taxydromiki delivery services for domestic orders and to make sure your products arrive timely and safely.

All three couriers enable online tracking of all orders, with no additional cost. After your order has been dispatched, we will send you a confirmation email, which will contain your tracking information and a tracking link. You can track the journey of your order by visiting the couriers website and inserting the unique tracking code.

The information below applies to all orders, both international & domestic

  • Estimated date of delivery is within 2-4 working days for domestic or EU countries, counting from the day you submit your order. During busy days, such as sale periods and holidays, dispatch delays might occur. We appreciate how this can be an annoyance for you and would like to ask for your understanding in advance. See estimated times for delivery in the chart at the end of the page. In case you notice the delivery takes longer than expected, contact our Customer Service.
  • All orders sent by 2pm (Athens Time) will be processed and dispatched within the same day. Orders sent after 2pm will be processed and dispatched within the next working day.
  • Please make sure that the shipping address that you provide is correct as we are unable to redirect orders once they are on their way to you. Before we can dispatch your order we may need to confirm your details with your card issuer. Therefore, we cannot change the delivery address for an order once it has been dispatched. We work closely with our shipping partners to minimize the potential impact of custom delays on our international customers.
  • You didn’t get it right the first time? No need to worry about it. Read more on our Returns Policy for international customers.

International Delivery

  • Delivery rates and estimated time for delivery range depending on the country. See more information for specific countries on the chart here.
  • Non-EU residents might be asked to pay customs or import duties once the parcel reaches its destination country. Unfortunately, we cannot be aware of all customs policies and import duties applied. Therefore you are kindly advised to check with your local customs office for current charges before you order, so you know beforehand the total estimate price for your order. Kindly note that for non-EU customers, VAT does not apply. You can see the price of your tax free order during the checkout.

Free Delivery to Cyprus*

  • All orders to Cyprus above 300€ will not be charged with a delivery fee.
  • A flat delivery fee of 9.99€ will be charged on orders below 300€

Free Delivery within Greece*

  • All orders above 80€ will not be charged with a delivery fee.
  • A flat delivery fee of 4.95€ will be charged on orders below 80€ for Standard Delivery
  • No additional fee for Cash-on-Delivery Services is charged
  • Collect in Store Service available (within Greece only)
    Mousoulis offers additional Collect-in-Store Service for your online orders,with no additional charges. You can collect your online order from one of our Mousoulis physical stores within a 3-day time limit. For your best convenience, please make sure you can provide our staff with your web order reference number (WEB######)
  • “Hand-to-Hand” Service for easy returns (available only within Greece) SOME POSTCODES MAY NOT BE ELIGIBLE.*
    At Mousoulis.com getting your product back to us for an exchange couldn't be easier. For just 9.95€ we will pick up your return and swap it over with your requested exchange at the same time. 
    Click Here for more information.
  • Saturday Delivery  (available only within Greece)
    All orders can be delivery on Saturday, upon request with a flat delivery fee of 8.95€
    The service is applicable on orders complete throughout the week until Friday at 2pm (Athens Time)

    *Saturday delivery is available for all major cities, however certain postcodes in remote areas might not be eligible.
    Please consult with our Customer Service to confirm.

For any questions or additional information, do not hesitate to contact our Customer Service withan email at sales@mousoulis.gr.


Zone & Countries

Delivery Time

Price

Provider

Greece

1-2 Working Days

Free for Orders over 80€

4.95€ for Orders under 80€

ACS – Γενική Ταχυδρομική

England (UK)

1-2 Working Days

Standard Delivery: 8.99£

 

DHL

2-3 Working Days

Express Delivery: 14.99£

Cyprus

2-3 Working Days

Free for Orders over 300€

 

 

DHL

Standard Delivery : 9.99€

1-2 Working Days

Express Delivery: 16.99€

Europe (EU)

3-5 Working Days

Standard Delivery: 9.99€

 

DHL

2-3 Working Days

Express Delivery: 16.99€

Europe (NON EU)

3-5 Working Days

Standard Delivery: 15.99€

DHL

U.S.A. & Canada

3-6 Working Days

Standard Delivery: 23.99€

DHL

Rest of the World

3-6 Working Days

Standard Delivery: From 24.99€

DHL

 

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