To state the item you would like to receive in exchange to your return, you will be asked to complete the Returns Form sent to you with the original order and enclose it with the returned package.
Additionally, you can use one of the following ways:
Use our online returns system. To do this, follow the instructions below:
Sign in to your Mousoulis.com account with your username and password.
Go to your profile and click on “ Order History”
Choose the right order and the product/s you would like to return, along with the corresponding quantity and reason for return.
Complete your return request by clicking on the “Return Products” tab on the bottom
Email our Customer Service at firstname.lastname@example.org with your request. Your email should include your order information (your name, registered e-mail, order number & order date), the item you to return, including product SKU code, size and colour and the item you would like to receive in exchange or refund, along the same product information. Alternatively, you can provide the same information by calling us at +30 210-4970144.
Important Information for non-EU residents:
In order to ensure that no extra charges are paid, there is a simple procedure to follow. When you decide to return one or more item/s, please be sure to mark the package clearly as "Product returned for Refund" or "Product returned for Exchange" on the outside of the Package before sending back.
Also please highlight this to the Courier you are using to make sure you avoid any additional charges and problems with Greek customs. The returned package is your responsibility and Mousoulis.com does not bear any costs regarding custom charges on your behalf, so we advise you to follow the procedure thoroughly.
After your return request has been registered in any of the above ways, your e-wallet will be credited with the corresponding amount to be used in a new order or . Please note that we will be able to provide the credits, only after we have safely receive the returned package.
Upon its arrival, we will process your return request within (1) working day and will credit your e-wallet with the corresponding amount, ready to be used in a new purchase. If the new item costs less than your e-wallet credit, the remaining credit will still be valid for future purchases.
If you happen to be near, you can deliver the unwanted item in person to our physical store, located in 77, Taxiarchon str., Korydallos, Piraeus