We want you to be completely satisfied with your purchase from us and our dedicated staff works to the highest standards to guarantee your customer satisfaction.
If for any reason, you feel unhappy with your order, you may return the unwanted product(s) in 14 working days, including proof of receipt and accompanying tags, with delivery costs applied to the customer. Please keep in mind that non-EU customers may be required to pay additional customs fees.
Please, kindly ensure that returned products are in the state of new and unworn, with all initial packaging and price tags, as delivered to you. In the unlikely event of a used item, or returned in an unsuitable condition, we will not be able to proceed with your request and the item will be sent back to you.
Our Returns Address Is:
Mousoulis
77 Taxiarchon str.
Korydallos, Athens
18120
Greece
If the shipping country of the return is outside E.U., there is a probability that you may be required to pay customs duties, fees, taxes, etc by the competent Authorities. Mousoulis cannot in any case-control such charges and in no case can inform Customers about relevant costs. Moreover, for the import of the returned goods, there is a need for an import Customs Clearance paper which costs 10£ (+ VAT). In such cases, Customers bear the relevant charges. All these additional fees are being deducted from your refund.
Important: If you want to be informed about the extra custom costs, please contact our Customer Service at sales@mousoulis.gr beforehand.
You can return any unwanted item(s) within 14 working days by asking for a DHL prepaid return label*. Otherwise, if you use the courier service of your choice, we kindly suggest using courier services that have tracking services available.
Make sure you advise the Post Office this is a return and you have stated the exact cost of the product (excluded shipping cost).
To state the item you would like to receive in exchange for your return, please follow the below steps:
After registering your return, you can forward the returned package back to us. Enclose the returns form within the package you want to return and forward back to us (MOUSOULIS 77, Taxiarchon str, Korydallos, Athens, 18120). For safety reasons, we suggest using the local Post Office and sending on a trackable economy service or any other courier company that enables parcel tracking. Do not forget to advise the courier that this is a return. Please contact our Customer Service beforehand to let them know of your intent to return an order and which company you wish to use.
For any further information about your return, you can send an email to our Customer Service at sales@mousoulis.gr with your request. Your email should include your order information (your name, registered email, order number & order date), the item you to return, including product SKU code, size, and color, and your question.
After your returned package has been successfully received we will process your return request within 2-3 working days and will proceed with one of the following (according to your request):
*DHL Pre-paid Label
If you wish for fast and convenient returns, ask for a pre-paid label. This is fully tracked and signed for service. This is not a free service, and you will be charged
16.99£ (plus the Customs Clearance cost). If you would like to use this service please follow the below steps:
Please keep in mind that the cost of this service and the cost of the Customs Clearance paper will be deducted from your refund or e-wallet and the additional customs fees that may be raised.
You can return any unwanted item(s) within 14 working days by asking for a DHL prepaid return label*. Otherwise, if you use the courier service of your choice, we kindly suggest using courier services that have tracking services available. Generally, Mousoulis cannot be held responsible for the returned products, until they are successfully received by our staff.
To state the item you would like to receive in exchange for your return, please follow the below steps:
After registering your return, you can forward the returned package back to us. Enclose the returns form within the package you want to return and forward back to us (MOUSOULIS 77, Taxiarchon str, Korydallos, Athens, 18120). For safety reasons, we suggest that you use DHL or another delivery company that enables parcel tracking. Please contact our Customer Service beforehand to let them know your intent to return an order and which company you wish to use.
For any further information about your return, you can send an email to our Customer Service at sales@mousoulis.gr with your request. Your email should include your order information (your name, registered email, order number & order date), the item you to return, including product SKU code, size and color, and your question.
After your returned package has been successfully received we will process your return request within 2-3 working days and will proceed with one of the following (according to your request):
*DHL Pre-paid Label
If you wish for fast and convenient returns, ask for a pre-paid label. This is fully tracked and signed for service. This is not a free service, and you will be charged 9.99€. If you would like to use this service please follow the below steps:
Please keep in mind that the cost of this service will be deducted from your refund or e-wallet and the additional customs fees that may be raised.
The returned parcel is your responsibility until it successfully reaches our store, therefore we suggest for safety reasons that you use DHL or another delivery company that enables parcel tracking.
Your order number is necessary for us to process your request, so we kindly request that you include it in every communication with our Customer Service.
Proof of receipt must also be included in the returned package. If for any reason, it is not in the returned package, it might result in a delay of the process for your return/refund request.
If more than one product is to be returned, it must be included in a single return parcel.
Underwear & swimwear cannot be returned for hygienic reasons.
Have you lost your Returns Form?
No problem, you can print one, here
We want you to be completely satisfied with your purchase from us and our dedicated staff works to the highest standards to guarantee your customer satisfaction.
If for any reason, you feel unhappy with your order, you may return the unwanted product(s) in 14 working days, including proof of receipt and accompanying tags, with delivery costs applied to the customer.
Products can be returned to Mousoulis by the Courier Service of your choice, although our partner services ACS Courier & Geniki Taxydromiki are preferred. In any case, Mousoulis cannot be held responsible for the returned products, until they are successfully received by our staff.
Please, kindly ensure that returned products are not worn or used in any way and are in a resaleable condition, with all initial packaging and price tags, as delivered to you. In the unlikely event of a used item, or returned in an unsuitable condition, we will not be able to proceed with your request and the item will be sent back to you.
You can request the item/s you would like to receive in exchange for your return or request e-wallet credit for future purchases, using one of the following methods:
For any further information about your return, you can:
After your returned package has been successfully received we will process your return request within 2-3 working days and will proceed with one of the following (according to your request):
Want your new items back faster? Learn more about our “Hand-to-Hand” Service! (Currently available in Greece only)
