If for some reason, your order contains a faulty item please contact our Customer Service immediately at firstname.lastname@example.org describing the fault and kindly provide photographic material, to help us understand the nature of the fault. Our Team will assist you in returning the item and will refund the delivery costs back to us. After consulting with the manufacturer, we will proceed to repair the fault, where possible,. If this is not possible, we will cover the delivery costs for the item to arrive to our store and offer you a refund in the form of e-wallet credit. Kindly note that delivery costs will be covered within reason, so you are kindly advised to communicate with our Customer Service to arrange the specifics, before sending the item back. None of the above is valid if the item has been worn or washed.