My order contains a wrong item/wrong size/wrong colour. What do I do?

As careful as we try to be when processing orders, mistakes may happen occasionally. In the rare occasion have been sent the wrong item or size, will bear the delivery costs back to the store. After we receive the returned item, we will credit your e-wallet with the corresponding amount and the incurring delivery costs, so you can place a new order. Kindly note that delivery costs will be covered within reason, so you are kindly advised to communicate with our Customer Service to arrange the specifics, before sending the item back.